Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the exact same condition that you received it: completely unused, unwashed, with all factory box seals fully intact, and in its original packaging. You will also need the receipt or proof of purchase.
To be eligible for a return, your item must be in the exact same condition that you received it: completely unused, unwashed, with all factory box seals fully intact, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us through our website's Contact Page or directly via email at support@healthconsciouspeople.com. Please note: Returns must not be sent to our corporate address or fulfillment centers without prior authorization.
To start a return, please contact us through our website's Contact Page or directly via email at support@healthconsciouspeople.com. Please note: Returns must not be sent to our corporate address or fulfillment centers without prior authorization.
If your return request is accepted, we will email you a prepaid return shipping label alongside the specific warehouse return address and routing instructions. Items sent back to us without an approved return authorization will be rejected.
Return Costs & Financial Deductions
Please be aware that returns are not entirely free. To cover processing, transit, and merchant fees, the following amounts will be permanently deducted from your final refund total:
Please be aware that returns are not entirely free. To cover processing, transit, and merchant fees, the following amounts will be permanently deducted from your final refund total:
- A flat $5.00 Restocking Fee per returned order.
- The actual cost of the prepaid return shipping label we provide to you.
- The original shipping fee you paid at checkout (original shipping charges are strictly non-refundable).
Strict Hygiene Policy & Non-Returnable Items
For strict infant health and safety reasons, we cannot accept returns or exchanges on any glass baby bottles or replacement silicone nipples if the manufacturer’s factory box seal has been broken or altered. If you have opened the product packaging, it is strictly final sale.
Additionally, we cannot accept returns on sale items, promotional bundles, or digital gift cards. If you have questions or concerns about your specific item, please reach out to us before opening the product.
Damages, Defects, and Order Issues
Please inspect your order immediately upon receipt. If an item arrives structurally defective, damaged, or if you receive the incorrect item, contact us within seven (7) days at support@healthconsciouspeople.com with your order number and clear photos of the damage. We will evaluate the issue and ship a complimentary replacement immediately at no cost to you.
Note: Our quality guarantee covers transit damage and manufacturing defects. It does not cover accidental drops, breaks from everyday handling, or thermal shock caused by heating/sterilization outside of our official user guide instructions.
Exchanges
The fastest way to ensure you get what you want is to return the unopened item you have, and once the return is accepted and inspected, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return at our warehouse to verify the factory seals are intact. We will let you know if the refund was approved or rejected.
If approved, your remaining refund balance (minus the $5.00 restocking fee, return label fee, and original shipping fee) will be automatically credited to your original payment method within five to seven (5–7) business days. Please remember it can take additional time for your bank or credit card company to process and post the refund to your account. If more than 10 business days have passed since we approved your return, please contact us at support@healthconsciouspeople.com.