Shipping & Returns
Shipping
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding federal holidays). You will receive a shipping confirmation email with a tracking number once your order leaves our facility.
Orders are processed within 1–3 business days (Monday–Friday, excluding federal holidays). You will receive a shipping confirmation email with a tracking number once your order leaves our facility.
Pre-order Note: Pre-order items ship as soon as inventory becomes available. You will be notified of an estimated ship date at checkout and via email when your order ships.
Domestic & International Delivery
- U.S. Orders: Delivery typically takes 3–7 business days. Shipping rates are calculated at checkout based on location and weight.
- International Orders: Delivery times vary by destination. Buyers are solely responsible for any customs fees, import duties, or taxes imposed by their destination country.
- Note: Please verify your shipping address at checkout; we cannot replace or refund orders delivered to incorrectly entered addresses.
Returns & Exchanges
30-Day Return Window
We accept returns on items in their unopened, unused original condition with all factory seals intact within 30 days of delivery.
We accept returns on items in their unopened, unused original condition with all factory seals intact within 30 days of delivery.
To start a return, contact us through our website with your order number. Once approved, we will send return instructions. Refunds (minus original shipping fees and a $5 restocking fee) are issued to your original payment method within 5–7 business days of warehouse inspection. Customer is responsible for return shipping costs.
Strict Hygiene Policy (Final Sale Items)
For infant health and safety, the following items are strictly Final Sale and cannot be returned or exchanged if the factory packaging or box seal has been broken:
For infant health and safety, the following items are strictly Final Sale and cannot be returned or exchanged if the factory packaging or box seal has been broken:
- Glass baby bottles
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Replacement silicone nipples
Damaged or Defective Orders
We stand behind our quality. Please inspect your items immediately upon arrival. If your order contains a manufacturing defect, or if the glass was damaged during transit, contact us within 7 days of delivery with your order number and clear photos of the issue. We will ship a complimentary replacement immediately.
We stand behind our quality. Please inspect your items immediately upon arrival. If your order contains a manufacturing defect, or if the glass was damaged during transit, contact us within 7 days of delivery with your order number and clear photos of the issue. We will ship a complimentary replacement immediately.
Please note: Our quality guarantee covers transit damage and structural manufacturing defects. It does not cover accidental drops, breaks from everyday handling, or thermal shock caused by heating/sterilization outside of our official user guide instructions.